Nyc fire department complaint

Print

For FDNY Bureau of Fire Prevention related inquiries or complaints, please reach out to 311 and request to be transferred to the FDNY Customer Service Center Monday and Friday between 9am-4pm, EST. You may also email us at FDNY.BusinessSupport@fdny.nyc.gov. You will receive a tracking number for your inquiry or complaint. We will respond to you as soon as possible, typically within 5 business days.

If this is an emergency, please dial 911.

Support ›

The FDNY Business Support Program gives business owners, industry professionals and others the resources needed to ensure compliance with New York City Fire Code and Fire Department Rules.

• Get Help Understanding Fire Code and Rules
• Get Help Avoiding Violations
• Get Help Creating Emergency Plans
• Get Help Understanding Certificates of Fitness
• Get Help Understanding Rules and Regulations For Dry Cleaning Business
• Get Help Understanding Rules and Regulations for Restaurants
• Get Help Understanding Rules and Regulations For Retail Stores
• Get helpful information on Film Production Site Safety (PDF)
• Get Translated Business Support Materials

FDNY Business

All services below must now be filed online:

• Request or Cancel Inspections and Building System Tests
• View / Download Permits/Letters of Approval
• View Violations and Summons Information
• Certificate of Correction Request
• Certificates of Fitness (COF)
• Technology Management (TM)
• Emergency Planning and Preparedness (EPPG)
• High-Rise Residential (Non-Sequential Floor Numbering) BIC
• Make Payments / Request Refunds

Approved Companies

• List of Approved Central Station Companies (PDF)
• List of Approved Commercial Cooking Exhaust Systems Companies (PDF)
• List of Approved Commercial Cooking Exhaust Systems Precipitator Companies (PDF)
• List of Approved Expeditor Companies (PDF)
• List of Approved Fire Alarm Companies (PDF)
• List of Approved Fumigation and Insecticidal Fogging Companies (PDF)
• List of Approved In-Building Auxiliary Radio Communications Systems Companies (PDF)
• List of Approved Portable Fire Extinguishers Sales Companies (PDF)
• List of Approved Portable Fire Extinguishers Servicing Companies (PDF)
• List of Approved Smoke Detector Maintenance Companies (PDF)
• List of Companies Approved to Install, Alter, Test and Repair Liquid Motor Fuel Storage Tank and Dispensing Systems (PDF)

Information and Tips for Businesses

• Get Information on Fire Protection Systems (PDF)
• Get Information on Portable Fire Extinguishers in your Business (PDF)

• Get Information on Fire Safety and Fire Prevention in Supply Stores (PDF)
• Get Information on Fire Safety and Fire Prevention in General Retail Stores (PDF)
• Get Information on Fire Safety in Commercial Cooking Locations (PDF)

• Get Information on Obtaining a Certificate of Fitness (COF) from the FDNY (PDF)
• Get Information on Obtaining a Certificate of Fitness (COF) for Dry Cleaning Facilities (PDF)
• Get Information on Smoke and Carbon Monoxide Detectors (PDF)
• Get Information on Alcohol Based Hand Rubs (Hand Sanitizer) (PDF)
• Get Information on Storage and Use of Propane at Food Cart Truck Commissaries (PDF)
• Get Information on Restaurant Fire Safety Guide

Business Owners Bill of Rights

The Fire Department is committed to providing New Yorkers with excellent customer service. The Fire Department adheres to rules set forth by the Business Owner's Bill of Rights which gurantees fair inspections and consistent regulatory enforcement. As part of this initiative, feedback and comments are welcomed.

The NYC Business Portal

The NYC Business portal is a one-stop online tool for businesses in New York City. You can use the site to apply for or renew licenses, pay for violations or learn to avoid them, identify regulations and incentives, and get all of the information you need to stay in compliance with New York City rules and regulations.